At RONIX BRIGHTWAY LLC, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which eligible products may be returned, exchanged, or refunded.

1. Return Eligibility

Customers may request a return within 30 days of delivery, subject to the conditions outlined in this policy and applicable law.

To qualify for a return, products must generally be unused, unwashed, undamaged, and in their original condition, with original packaging and tags where applicable.

Due to the personal nature of socks and related apparel products, items that have been worn, washed, soiled, or otherwise used may not be eligible for return for reasons unrelated to product quality, except where required by applicable law.

Products that have been damaged through customer misuse, altered after delivery, or returned in a condition that materially affects their resale value may be ineligible for return, subject to applicable legal requirements.

2. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and clear photographs when appropriate. We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another remedy permitted by law.

For confirmed quality-related issues or errors attributable to us, we will cover reasonable return shipping costs or provide another appropriate arrangement.

3. Returns for Non-Quality Reasons

If you wish to return an eligible item for a reason unrelated to product quality, such as a change of mind or an ordering mistake, you are generally responsible for the return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law or the return results from an error attributable to us.

Please contact us before returning an item to receive return instructions. Unauthorized returns may take longer to process.

4. How to Request a Return

To initiate a return, contact us at brandy@ronixbrightwayllc.com with the following information:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Item or items you wish to return
  • Reason for the return
  • Supporting photographs, if applicable

Our team will review your request and provide the next steps if the return is eligible.

Please do not send products to our business address without first receiving return instructions.

5. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned item has been received and the return has been approved.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If a refund has been approved but does not appear within a reasonable period, please contact us for assistance.

6. Exchanges

If you need a different size or another available option, contact us to discuss the available exchange arrangements.

Exchanges are subject to product availability and the eligibility requirements in this policy. If an exchange is unavailable, an eligible return and refund may be offered instead.

7. Non-Returnable Items

Except where required by applicable law, the following items may not be eligible for return:

  • Socks or apparel that have been worn, washed, or used
  • Items returned in unsanitary or materially altered condition
  • Products damaged through misuse or improper care after delivery
  • Items missing essential components or packaging where this materially affects resale eligibility
  • Items returned outside the applicable return period without an approved exception

Nothing in this policy limits any mandatory consumer rights under applicable law.

8. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

Cancellation requests may be accommodated before processing or shipment begins. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return procedure may apply.

9. Contact Information

RONIX BRIGHTWAY LLC
Email: brandy@ronixbrightwayllc.com
Phone: +1 6233204274
Address: 22741 W PIMA ST BUCKEYE，Mayer，AZ 85326
Website: https://ronixbrightwayllc.com

We reserve the right to review return requests individually and apply this policy consistently with applicable consumer protection laws.